The Hidden Cost: Section 4
What needs
to change
The structural shifts that would interrupt the cycle, and who can make them.
We’ll answer the following questions (and some more)
- What has already helped?Clarity and understanding ranked above tools and more capacity.
- What six areas need to shift?Visibility, legitimacy, accountability, capacity, role definition, and language.
- What can leaders change without becoming more technical?Trust, ownership, and the conditions of the work – not tool proficiency.
- Where do funders come in?Project funding that walks away from operations is part of the problem.
Chapter 1
Before we begin
“The most dangerous phrase in the language is, 'We've always done it this way.'”
In this final section I will focus on potential solutions. To start, I want to share what we heard via the survey.